Managed Services
Managed Services that Move You Forward
You Can’t Lead From the Middle of a Backlog.
Your team is experienced. Smart. Deeply capable. But instead of moving the business forward, they’re buried in alerts, tickets, and reactive work, spending their days responding instead of building.
That’s the hidden cost of modern IT: constant operations, zero momentum.
Managed Services gives you a practical way to stay ahead by absorbing the burden, restoring control, and freeing your team to focus on what matters next.
This is the next evolution of IT operations.
The Problem
IT Has Changed. Your Support Model Should Too
Traditional Support Reacts. Managed Services Stay Ahead.
Legacy IT support models were built for availability, not velocity. They’re reactive, transactional, and built for a time when change happened more slowly.
But in today’s complex, always-on environment, that approach leaves you constantly firefighting.
%
Up to 80% of IT resources are currently dedicated to operations
%
76% of CIOs say they are conflicted between the need to innovate and operations
The Result
Solutions that work great in theory but fail in practice. Decisions take longer. Timelines stretch. And IT becomes a constraint instead of an advantage.
Alert Overload
Alerts come in faster than you can clear them
Innovation Stalled by Troubleshooting
Your team spends more time troubleshooting issues than innovating
Disconnected Tools
Tools don’t talk to each other
Symptoms Fixed, Causes Ignored
Tickets get closed, but root issues linger
Reactive-Only Support
Support is there when something breaks, but not before
The new standard? Support that’s integrated, proactive, and always learning.
Modern managed services are not just ready to respond, but built to anticipate, giving you:
Shared visibility and co-managed control
Embedded workflows across your platforms
Automation to accelerate response and reduce noise
Proactive detection, resolution, and continuous improvement
Free Your Team To Build, Not Just Maintain
ANM Managed Services are designed to work with your team—not around them.
We embed into your environment, integrate with your platforms, and follow prescriptive workflows that reduce friction and improve response.
But not every organization needs the same level of support from day one.
That’s why we offer three flexible tiers. So you can start where you are, and scale as you grow.
Escalate
24x7 monitoring, real-time alerts, and clear escalation backed by shared dashboards, visible tickets, and defined severity.
Remediate
End-to-end incident response, collaborative change management, and structured workflows that cut alert fatigue.
Predict
Proactive operations with root-cause analysis, patching, vulnerability management, health checks, and forecasting to stay ahead.
Full-Scope Operational Coverage
Advanced Monitoring
Continuous tracking of device status and performance across your environment.
Alerting & Notification
Real-time, prioritized alerts that cut through the noise — no guesswork, no lag.
Monitoring & ITSM Portal
Integrated dashboards, ticketing, and incident visualization for shared context and control.
24x7 Service Desk
Always-on, multi-channel support from real humans: phone, email, and beyond.
CMDB Management & Reporting
Centralized visibility into your assets, incidents, and trends, always up to date.
Incident Management
Rapid logging, prioritization, and resolution of hardware/software issues.
Service Request Management
Scheduled tasks and test execution handled on your behalf without delays or bottlenecks.
Change Management
End-to-end change support, including coordination, documentation, and rollback planning.
Root Cause Analysis
Deep-dive investigation with clear documentation and prevention strategies to avoid repeat issues.
Health Checks
Proactive assessments that identify gaps, reduce risk, and keep your standards consistently enforced.
Here to Enhance Your Team, Not Replace It
ANM’s managed services are built to work the way your team already does.
We embed into your tools, workflows, and priorities from day one. Augmenting your team with scalable support that adapts to your needs and gives you room to lead.
Every engagement follows a clear, repeatable process:
Align on Roles
Integrate into your environment
Deliver responsive support
continually optimize
A Partner You Can Trust
True partnership means full visibility, shared responsibility, and a mutual investment in outcomes.
That’s why we operate side-by-side with your team and inside your platforms, with the same urgency and accountability you expect from your own staff.
From flexible role alignment to strategic service reviews, everything we do is designed to keep you informed, empowered, and in control.
24x7 U.S. - Based Support
Around-the-clock, SLA-driven support and monitoring via ANM’s proprietary IT Ops platform.
Certified Level 2/3 Engineers
Direct access to expert engineers who troubleshoot, resolve, and prevent complex issues before they escalate.
Dedicated Customer Success
Get paired with a named Customer Success Manager who ensures alignment with your goals and keeps everything on track.
Seamless Platform Integration
Your tools stay connected with native integration into platforms like ServiceNow, Jira, and Splunk for real-time visibility and faster response.